EKKO Loop® & AI systems
AI automation and WhatsApp AI receptionists for small businesses
EKKO builds quiet, reliable automation around your existing business: a branded WhatsApp AI receptionist, reminders, follow-up sequences and review requests that run without anyone remembering to send them.
Quick answers
- What does a WhatsApp AI receptionist actually do?
- It answers common questions, shares hours, pricing, directions and policies, handles booking and rescheduling enquiries, and routes anything complex to you with the full conversation attached, 24 hours a day.
- Will it sound like a robot?
- We train it on your own tone, services and answers, then keep tuning it after launch. Customers get the same information they would from you, in your voice.
- Do I still get to speak to customers myself?
- Always. The AI handles the repetitive questions and passes the real conversations straight to you, so you spend your time on the enquiries that turn into work.
Answers 24/7
A branded WhatsApp AI receptionist that handles enquiries while you are working, driving or asleep.
Fewer no-shows
Automatic 48-hour reminders by email, SMS and WhatsApp keep the diary tight.
More repeat work
Follow-up, win-back and review flows bring past customers back on their own.
EKKO Loop®: the customer lifecycle on autopilot
EKKO Loop® is our automated customer lifecycle engine. It sits on top of how you already operate and handles the messages most small businesses never get round to sending.
- Booking intake and customer data capture
- 48-hour reminders via email, SMS and WhatsApp
- Post-appointment thank-you messages
- Review requests and social follow prompts
- Smart re-booking nudges for overdue customers
Your branded WhatsApp AI receptionist
Every EKKO Loop® client gets a WhatsApp AI receptionist that we set up, train and keep optimising. It uses your services, pricing and policies, so answers are accurate rather than generic.
- Common questions, opening hours and directions
- Booking enquiries and rescheduling
- Links, policies and pricing sent instantly
- Complex requests routed to your team with context
Automation that stays honest
We design automation you would be happy for a customer to see. Messages are clearly from your business, every customer is treated the same way, and feedback flows are built around genuine customer choice and Google's review policies.
Frequently asked questions
- What does a WhatsApp AI receptionist actually do?
- It answers common questions, shares hours, pricing, directions and policies, handles booking and rescheduling enquiries, and routes anything complex to you with the full conversation attached, 24 hours a day.
- Will it sound like a robot?
- We train it on your own tone, services and answers, then keep tuning it after launch. Customers get the same information they would from you, in your voice.
- Do I still get to speak to customers myself?
- Always. The AI handles the repetitive questions and passes the real conversations straight to you, so you spend your time on the enquiries that turn into work.
- Can automation help me get more reviews?
- Yes. EKKO Review Flow sends every customer the same post-visit request and lets them choose whether to leave a public Google review or reply directly to the business, which keeps it compliant with Google's review policies.
Tell us what you need
Send a few details and we will come back with a clear scope, a fixed price and a realistic timeline. No jargon, no pressure.