EKKO Review Flow
Get more Google reviews and reply with AI while you get on with work.
Quiet, automatic follow-up that asks every customer for the same honest feedback. Each customer gets a neutral choice: leave a public Google review or reply directly to the business. AI review replies keep your Google profile active without the daily admin.
Why review management matters
Reviews slip through the cracks
You're too busy to ask every customer, so great feedback never reaches Google and your profile looks quiet.
One bad day becomes public
A single frustrated customer can leave a visible review before you've had a chance to put things right.
Replying takes forever
Responding to every review personally is admin you don't have time for, so your Google profile sits silent.
How it works
1. Ask
After every job, Review Flow sends the same polite request for honest feedback by email or WhatsApp.
2. Choose
Every customer sees the same neutral choice: leave a public Google review or send feedback directly to the business.
3. Reply with AI
New Google reviews appear in your dashboard with an AI-generated reply in your tone. Review, edit and publish.
4. Improve
Spot trends, track response rates and see which parts of your service are earning the best feedback.
Simple pricing
Review Flow
Everything you need to collect more reviews, automatically.
- Automated email review requests
- WhatsApp review requests
- Branded review journey
- Direct-to-Google review option
- Link and open tracking
- Customer feedback dashboard
- Analytics and AI trend insights
- Printable QR code pack and kiosk mode
- Priority support
Review Flow Pro
Collect reviews and manage your Google reviews in one place.
- Everything in Review Flow
- Connect your Google Business Profile
- See Google reviews inside EKKO
- Reply directly from EKKO
- AI-generated reply suggestions
- Approval-before-posting mode
- Optional automatic AI replies
- Google review management dashboard
Agency
For SEO, marketing and Google Business Profile agencies managing many clients.
- Up to 20 client businesses included
- £5/month per extra business above 20
- Add your first client business in minutes
- Switch between clients without logging out
- Separate Google and WhatsApp per client
- Invite agency staff with role permissions
- Aggregated dashboard + per-client analytics
Built for busy customer-facing businesses
Trades & services
Plumbers, electricians, cleaners and builders who finish a job and move straight to the next one.
Clinics, salons & hospitality
Appointment-based businesses where reputation directly drives bookings.
Agencies & multi-location brands
Teams managing reviews across several clients or branches from one place.
Available worldwide
Any business in any country can use EKKO Review Flow, with a strong focus on the United Kingdom, Australia, New Zealand, the United States and Canada.
Frequently asked questions
- What is EKKO Review Flow?
- Review Flow is a small-business review system that automatically asks every customer for the same honest feedback after a job. Every customer gets the same neutral choice: leave a public Google review or reply directly to the business. The AI review reply feature lets you respond to Google reviews from one dashboard.
- How does the AI reply to reviews?
- When a review comes in, EKKO Review Flow suggests an AI-generated response written in your business tone. You review, edit and approve it before it goes live, so every reply sounds like you and stays compliant with Google's review policies.
- Is this compliant with Google review policies?
- Yes. Every customer receives the same neutral feedback request and the same choice: leave a public Google review or send feedback directly to the business. We never incentivise reviews, filter customers, or write fake replies.
- How much does it cost?
- Review Flow is £20 per month for one business. Review Flow Pro, with Google review management and AI reply suggestions, is £35 per month. The Agency plan is £99 per month for up to 20 client businesses, then £5 per month for each extra business. All plans are cancel-any-time with no setup fee.
- Can I use this outside the UK?
- Yes. EKKO Review Flow is available to businesses in any country. The interface and AI replies are currently in English, with more languages planned soon. We currently focus our support on the United Kingdom, Australia, New Zealand, the United States and Canada.
- What kind of businesses use Review Flow?
- Trades, clinics, salons, hospitality, agencies, consultants and any customer-facing business that wants a steady flow of Google reviews without spending time chasing them manually.
Ask EKKO to set up Review Flow for you
Tell us about your business and we'll recommend the right package, connect your Google profile and get Review Flow running. Or sign up directly at ekkoreview.com.