Built by the EKKO team
Auto reply to reviews and get more Google reviews while you get on with work.
Built by EKKO, Review Flow is a simple review management service for busy small businesses. It sends quiet, automatic follow-up by email and WhatsApp, gives every customer the same neutral choice, and lets you manage review replies from one dashboard.
Why a review management service matters
Reviews slip through the cracks
You're too busy to ask every customer, so great feedback never reaches Google and your profile looks quiet.
One bad day becomes public
A single frustrated customer can leave a visible review before you've had a chance to put things right.
Replying takes forever
Responding to every review personally is admin you don't have time for, so your Google profile sits silent. A review management service lets you auto reply to reviews without losing the personal touch.
How the review management service works
1. Ask
After every job, Review Flow sends the same polite request for honest feedback by email or WhatsApp.
2. Choose
Every customer sees the same neutral choice: leave a public Google review or send feedback directly to the business.
3. Auto reply to reviews
New Google reviews appear in your dashboard with an AI-generated reply in your tone. Review, edit and publish, or switch on optional automatic AI replies.
4. Improve
Spot trends, track response rates and see which parts of your service are earning the best feedback.
Simple pricing
Review Flow
A simple review management service to collect more reviews, automatically.
- Automated email review requests
- WhatsApp review requests
- Branded review journey
- Direct-to-Google review option
- Link and open tracking
- Customer feedback dashboard
- Analytics and AI trend insights
- Printable QR code pack and kiosk mode
- Priority support
Review Flow Pro
Collect reviews, see them in one dashboard and auto reply to reviews with AI.
- Everything in Review Flow
- Connect your Google Business Profile
- See Google reviews inside EKKO
- Reply directly from EKKO
- AI-generated reply suggestions
- Approval-before-posting mode
- Optional automatic AI replies
- Google review management dashboard
Agency
Tell us about your agency and we'll confirm a package that fits.
- Multi-client dashboard
- Add your first client business in minutes
- Switch between clients without logging out
- Separate Google and WhatsApp per client
- Invite agency staff with role permissions
- Aggregated dashboard + per-client analytics
Built for busy customer-facing businesses
Trades & services
Plumbers, electricians, cleaners and builders who finish a job and move straight to the next one.
Clinics, salons & hospitality
Appointment-based businesses where reputation directly drives bookings.
Agencies & multi-location brands
Teams managing reviews across several clients or branches from one place.
Available worldwide
Any business in any country can use EKKO Review Flow.
Frequently asked questions
- What is EKKO Review Flow?
- Review Flow is a review management service for small businesses. It automatically asks every customer for the same honest feedback after a job by email or WhatsApp. Every customer gets the same neutral choice: leave a public Google review or reply directly to the business. The AI review reply feature lets you respond to Google reviews from one dashboard.
- Can EKKO Review Flow auto reply to reviews?
- Yes. On Review Flow Pro, new Google reviews appear in your dashboard with an AI-generated reply written in your business tone. You can review, edit and approve each reply before it goes live, or switch on optional automatic AI replies once you are comfortable. This lets you auto reply to reviews without sounding robotic or breaking Google's review policies.
- How does the AI reply to reviews?
- When a review comes in, EKKO Review Flow suggests an AI-generated response written in your business tone. You review, edit and approve it before it goes live, so every reply sounds like you and stays compliant with Google's review policies.
- Is this compliant with Google review policies?
- Yes. Every customer receives the same neutral feedback request and the same choice: leave a public Google review or send feedback directly to the business. We never incentivise reviews, filter customers, or write fake replies.
- How much does your review management service cost?
- Review Flow starts from £20 per month for one business. Review Flow Pro, with Google review management and AI reply suggestions, is £35 per month. For agencies and multi-location brands running many clients, pricing is tailored to the number of businesses you manage, so enquire and we'll confirm a package that fits. All plans are cancel-any-time with no setup fee.
- Can I use this outside the UK?
- Yes. EKKO Review Flow is currently in English, so any business in any country that wants to request and reply to reviews in English can use it. More languages are coming soon.
- What kind of businesses use Review Flow?
- Trades, clinics, salons, hospitality, agencies, consultants and any customer-facing business that wants a steady flow of Google reviews without spending time chasing them manually.
Ask EKKO to set up your review management service
Tell us about your business and we'll recommend the right package, connect your Google profile and get Review Flow running so you can auto reply to reviews. Or sign up directly at ekkoreview.com.