AI automation agency
A UK AI automation agency for small businesses
EKKO builds the automation small businesses actually need: a WhatsApp AI receptionist that answers around the clock, follow-up that brings customers back, and workflows that quietly handle the admin you are currently doing by hand.
Quick answers
- What does an AI automation agency actually do?
- We find the repetitive work in your business, the enquiries, reminders, follow-ups and admin, and build systems that handle it automatically. The point is to remove the jobs you keep doing at 9pm, not to add another tool to learn.
- What is a WhatsApp AI receptionist?
- A branded WhatsApp number that answers customer messages 24/7. It handles hours, directions, pricing and booking enquiries in your tone of voice, and passes anything complex straight to you with the context attached.
- Will customers know they are talking to AI?
- We never pretend otherwise. The receptionist is set up to be helpful and honest, and it hands over to a human the moment a conversation needs one.
Answers at 2am
A branded WhatsApp AI receptionist handling enquiries, hours, pricing and bookings while you sleep.
Built around your workflow
We automate the process you already run rather than making you change how you work to suit a tool.
Fixed price, no licences
Scoped and quoted up front, with no per-seat subscriptions quietly compounding each month.
What we automate
Small businesses lose most of their time in the gaps: the message that goes unanswered, the reminder nobody sent, the customer who never got followed up. That is where automation pays for itself fastest.
- WhatsApp AI receptionist on a dedicated branded number
- Enquiry capture straight into your CRM or inbox
- Booking confirmations and 48-hour reminders
- Post-appointment thank-yous and review requests
- Re-booking nudges for customers who have gone quiet
- Internal alerts, reporting and admin workflows
EKKO Loop®: the whole lifecycle, automated
EKKO Loop® is our customer lifecycle engine. It picks a customer up at first enquiry and keeps working through reminders, follow-up, reviews and re-booking, without you touching it.
- Booking intake and customer data capture
- Reminders via email, SMS and WhatsApp
- Review requests and social follow prompts
- Smart re-booking prompts for overdue customers
How we work
A short call to map where your time goes, a written scope with a fixed price, then build, test and handover. We train the system on your business, your tone and your policies before it speaks to a single customer.
UK-based, delivering internationally
We are a UK company working remotely with clients across the UK, Hong Kong, Singapore, Australia and New Zealand, with our operational hub in Labuan, Malaysia. Quoting and billing is in your local currency.
Frequently asked questions
- What does an AI automation agency actually do?
- We find the repetitive work in your business, the enquiries, reminders, follow-ups and admin, and build systems that handle it automatically. The point is to remove the jobs you keep doing at 9pm, not to add another tool to learn.
- What is a WhatsApp AI receptionist?
- A branded WhatsApp number that answers customer messages 24/7. It handles hours, directions, pricing and booking enquiries in your tone of voice, and passes anything complex straight to you with the context attached.
- Will customers know they are talking to AI?
- We never pretend otherwise. The receptionist is set up to be helpful and honest, and it hands over to a human the moment a conversation needs one.
- How much does AI automation cost?
- Every build is quoted as a fixed price after a short scoping call, because it depends entirely on what you want automated. There are no per-seat licences stacking up in the background.
- Do I need technical knowledge to run it?
- No. We set it up, train it on your business, test it and hand it over with a short walkthrough. Day to day, it just runs.
- Are you UK-based?
- Yes. EKKO Ltd is registered in England and Wales, with an operational hub in Labuan, Malaysia supporting clients across Hong Kong, Singapore, Australia and New Zealand.
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Tell us what you need
Send a few details and we will come back with a clear scope, a fixed price and a realistic timeline. No jargon, no pressure.